Shipping policy

Effective Date: September 25, 2026

Last Updated: September 25, 2026

At Zahra Craft ("we," "us," or "our"), operating via zahracraft.store, we take great pride in crafting and delivering high-quality, hand-hammered brass and copper items. Because our products represent delicate, premium metalwork, we partner with top express couriers to ensure every order is packaged securely, fully insured, and delivered directly to your doorstep worldwide.

1. Order Processing Time

In-Stock Orders: Standard orders are processed, quality-inspected, and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).
Bespoke / Custom Orders: Custom or made-to-order sinks and specialized finishes require dedicated artisan fabrication time. Custom order timelines will be explicitly communicated and confirmed prior to production (typically 2 to 3 weeks).

You will receive a confirmation email with details as soon as your order is placed, followed by a dispatch notification containing your tracking details once your package ships.

2. Shipping Rates & Delivery Estimates

We offer Free Express Worldwide Shipping on our collections to major international destinations.

Destination	Shipping Method	Estimated Delivery Time	Shipping Cost
United States & Canada	Express Air Courier (DHL / FedEx / UPS)	3 to 6 Business Days	FREE
United Kingdom & Europe	Express Air Courier (DHL / FedEx / UPS)	3 to 5 Business Days	FREE
Australia & Rest of World	Express Air Courier (DHL / FedEx / UPS)	5 to 8 Business Days	FREE

Please note that estimated transit times begin from the date of shipment, not the date of order placement.

3. Order Tracking

Once your shipment has been picked up by our express courier, you will receive an automated shipping confirmation email containing:

Your carrier tracking number.
A direct link to track your shipment in real time.

Please allow up to 24 hours for tracking updates to populate on the carrier's system.

4. Delivery Requirements & Address Limitations

Street Address Required: Due to the physical dimensions, weight, and insured nature of our handcrafted brass and copper sinks, express carriers cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses. A physical street address is strictly required.
Signature Required: For your security, high-value shipments may require a signature upon delivery. If no one is available to sign for the package, the carrier will leave a re-delivery notice or instructions for pickup at a local service center.
Address Changes: If you need to update your delivery address, please contact us immediately at contact@zahracraft.store within 12 hours of placing your order. Once an order has dispatched, address redirection fees or delays imposed by the carrier are the responsibility of the customer.

5. Customs, Duties & Import Taxes

International shipments may be subject to import duties, taxes, or local customs fees levied by the destination country once the package arrives.
For most standard shipments to the US and EU, orders fall within threshold exemptions or are processed smoothly. However, any applicable customs duties or import taxes imposed by local government authorities remain the sole responsibility of the recipient.
Zahra Craft has no control over administrative customs clearance delays that may occur at local border controls.

6. Damaged, Lost, or Stolen Shipments

All Zahra Craft shipments are 100% fully insured during transit.

Damaged in Transit: If your package arrives with visible physical damage or if the contents are damaged, please notify us within 48 hours of receipt at contact@zahracraft.store. Retain all original box materials, wooden crates, and protective wrapping so we can file an immediate insurance claim and dispatch a replacement.
Lost Packages: If tracking shows no movement for more than 7 consecutive business days or if the carrier confirms a lost package, please reach out to us so we can investigate and arrange a replacement shipment.
Stolen After Delivery: If a package is marked as successfully "Delivered" by the courier with proof of delivery (e.g., photo or signature), Zahra Craft is not liable for theft from the premises. We recommend choosing a secure delivery address or utilizing carrier signature holds.

7. Contact Us

If you have any questions regarding our shipping process, tracking an existing order, or specialized delivery instructions, please contact our support team: