Contact information

 

 

At Zahra Craft, we are dedicated to providing exceptional customer service and personalized assistance for our handcrafted brass and copper collections. Whether you have questions regarding custom dimensions, order status, express shipping, or care instructions, our team is here to help.

Contact Information

  • Legal Business Name: ZahraCraft LLC

  • Store Name: Zahra Craft

  • Website: zahracraft.store

  • Customer Support Email: contact@zahracraft.store

  • Business & Mailing Address:

    ZahraCraft LLC

    30 N Gould St Ste R

    Sheridan, WY 82801

    United States

Operating Hours & Response Time

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Response Time: We aim to respond to all email inquiries within 12 to 24 business hours. Inquiries sent during weekends or public holidays will be responded to on the following business day.

How We Can Help You

When contacting us, please include relevant details so we can assist you efficiently:

  • Existing Orders: Please include your Order Number (e.g., #ZC1001) and purchasing email address.

  • Custom & Bespoke Inquiries: Include target dimensions, finish preference (unlacquered brass, antique copper, etc.), and any installation requirements.

  • Returns & Replacements: Please refer to our Refund & Return Policy and attach photos if reporting shipment damage.